Refund policy

1. What you are buying

You are buying a time limited licence to use software, delivered as a key. You are not buying the software itself, a physical item, or any ongoing service commitment. The licence is granted the instant payment clears and the key is released to you.

2. You agree to immediate delivery

By completing checkout you expressly request that FentHub begins performance immediately, and you acknowledge that you lose any statutory right of withdrawal or cancellation once delivery has begun. Where consumer law would otherwise give you a cooling off period on digital content, this consent ends it at the moment the key is issued.

If you are not willing to give that consent, do not complete the purchase.

3. Circumstances that do not qualify for a refund

The following are not grounds for a refund, a partial refund, or store credit. This list gives examples and is not exhaustive.

• You changed your mind, or no longer want the product.
• You bought the wrong plan, the wrong duration, or bought twice.
• You bought without reading the product description or these policies.
• Your executor is not one we support, or stopped working.
• A game updated, changed its anti cheat, shut down, or was removed from the supported list.
• Your game account was banned, suspended, or otherwise actioned.
• You could not get the product working, or did not ask for support.
• Your hardware changed, failed, or you lost access to your machine.
• Someone with access to your payment method bought without your knowledge.
• Your licence was revoked under the Terms of Service.
• You stopped playing, or lost interest.

4. If something is genuinely broken

If a product is broken and we cannot get it working again, open a ticket in our Discord. We may, entirely at our own discretion, repair the product or extend your licence to make up the lost time.

Neither of those is a refund and neither is a right you can demand. No money is returned in any scenario. We may decline, and declining is not a breach of this policy or of any agreement between us.

5. Chargebacks and payment disputes

Opening a chargeback, payment dispute, or reversal against FentHub is a material breach of the Terms of Service. If you do:

• Your licence key is revoked immediately and permanently.
• Your access to our Discord and to any future purchase is terminated.
• We will contest the dispute and supply the processor with the delivery record, your acceptance of these terms, and any usage logs showing the product was received and used.
• Any balance, credit, or unused licence time is forfeited.

A successful chargeback does not restore your licence and does not entitle you to keep using the product.

6. Fraud and unauthorised purchases

Orders we believe to be fraudulent may be cancelled and the key revoked before or after delivery. If a purchase was genuinely made without the account holder's authorisation, open a support ticket in our Discord before opening a dispute and we will look into it. Our decision is final.

7. Changes

We may change this policy at any time. The version published here at the moment you complete a purchase is the one that applies to that purchase.

8. Contact

Open a support ticket in our Discord. That is the only support channel we operate, we do not run a support inbox.